As a senior support engineer, I get the opportunity to work with our customers on issues and any questions they may have about their orgs. Every support case is handled with extreme care and detailed. Our goal as a whole is to reduce the amount of time for customers to response to their cases with information they already provided. As part of the support team, I work on the fastest turn-around time and completion of cases for our customers. The Signature package is the highest level that any of our customers can purchase for their company. Utilizing our skills in debugging, platform knowledge and working with our customers, together we form Salesforce's biggest pillar, trust.

As a web technical support agent, I get the opportunity to work with different clients on their dealership websites. These requests comes from many things such as HTML, CSS and JavaScript changes but some things include other type of additional help and changes as well. I maintain and hold excellent communcation with our clients via phone and emails. Continue to provide our clients with the best solutions for eCommerce and also best support for their website changes.

Worked with a small group of developers to create a web applicaiton that would be used by our whole organization in the United States of 1000+ youth leader members. This platform was set up with a secured login method and using the database to query for each youth leader and their records. The goal of the web application is to build a more centralized location for database and speeding up promotion processes. Beta 1 is currently opened to our organization but there are still a lot of changes that need to occur.

As a front desk representative of Oregon State University, there's more than just handling phones, emails and questions that arise. Some of my other task include being able to fix and change the mailboxes that are broken, sort mail and hold packages for our residents. Handling and entering in over 1000+ packages weekly and interacting with over 100+ residents a week in regards to any questions from directions to our systems and logging of minor technical support help to connecting to printers, adding more money to their student accounts and other things.

During my internship, I was given the opportunity to help maintain database servers and develop a desktop application. This desktop application was a project handed off from another intern that left right after I joined. I worked on the code and also communicated weekly with the project requester to see the progress and also get more brainstormed ideas on how the application can include more functionalities.

I was given the opportunity to work with the virtual machines and deploying test modules to these servers. Using Powershell Scripts to enhance the functionalities and performance time of the deployments by 60% more. Alongside with this, I also upgraded a lot of our modules from VS-2013 to VS-2015 compatability. One of the other projects I had was an organizational project that would be used to help with internal company employees track their hours on each project, adding notes and making cases for each section of the projects to be able to keep track and centralize the data.